Adding Shared Mailbox to Outlook
This article explains how to view a shared mailbox you have been granted access to.
For example: You have requested access to an employee's email no longer with the company or you have access to a shared mailbox for a department or team (i.e 'Marketing Shared Mailbox')
**It may take up to 1 hour for your access to be completed after initial setup**
Outlook
After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.
Accessing past Emails
All past emails are located in a subfolder called 'Mailbox' or 'Mailbox Archive'.
Any subfolders the user created will show up there. Including 'Inbox'
Outlook Mac
Add the mailbox under People I am a Delegate for:
To open the shared mailbox, click Outlook then Accounts menu, click Advanced(lower right), and then click Delegates. Add the mailbox under People I am a delegate for.
If you are accessing the shared mailbox of previous employee, use this format.
zzt-first.last
Example: zzt-jane.doe
Once the shared mailbox is added you can find it in the Folder Pane of Outlook.
Outlook Web
On the Outlook web app, click your profile picture at the top right. Choose "Open another mailbox". Search for the mailbox you have access to. Click Open.
Convenient link to Outlook Web
Add Shared Mailbox with Outlook Mobile
- Open the Outlook Mobile app on your phone or download it from your respective app store if you haven't already
- Click the ellipse in the upper left hand corner
- Click the mail icon with the blue + sign on the left
- Choose "Add a shared mailbox" option at the bottom
- Enter the shared mailbox you wish to add and hit continue at the bottom
<span class="fr-mk" style="display: none;">&nbsp;</span>
Remove Shared Mailbox with Outlook Mobile
- With the Outlook Mobile App open click the ellipse in the upper left hand corner
- Click the gear icon in the bottom left hand corner
- Click on the account you wish to delete
- Press "delete account" option at the bottom