Adding Shared Mailbox to Outlook

This article explains how to view a shared mailbox you have been granted access to.

For example: You have requested access to an employee's email no longer with the company or you have access to a shared mailbox for a department or team (i.e 'Marketing Shared Mailbox')

**It may take up to 1 hour for your access to be completed after initial setup**

Outlook for Windows

After your admin has added you as a member of a shared mailbox, close and then restart Outlook. The shared mailbox should automatically display in your Folder pane in Outlook.

Accessing past Emails

All past emails are located in a subfolder called 'Mailbox' or 'Mailbox Archive'.

Any subfolders the user created will show up there. Including 'Inbox'

Open Shared Mailbox in Outlook for Mac

(New Outlook experience, Microsoft 365 version)

Open Outlook.
In the top menu, go to Outlook → Settings > Accounts.
Click "Add Account"
Enter the shared mailbox name and you will be prompted for a pw.
Save
The shared mailbox will now appear in the left folder pane beneath your primary mailbox.

Outlook Web (Windows and Mac)

Go to https://outlook.office.com.
In the folder pane, right-click your name → Add shared folder.
Enter the shared mailbox name/email → Add.
It will now stay pinned in your sidebar.

Add Shared Mailbox with Outlook Mobile

Open the Outlook Mobile app on your phone or download it from your respective app store if you haven't already
Click the ellipse in the upper left hand corner
Click the mail icon with the blue + sign on the left
Choose "Add a shared mailbox" option at the bottom
Enter the shared mailbox you wish to add and hit continue at the bottom

Remove Shared Mailbox with Outlook Mobile

With the Outlook Mobile App open click the ellipse in the upper left hand corner
Click the gear icon in the bottom left hand corner
Click on the account you wish to delete
Press "delete account" option at the bottom