Change default authentication method - Microsoft Multi-factor authentication
- Open Chrome and go to office.com, login there.
- Click on your profile picture or initials in the upper right > view account.
- From there click on Security Info from the left menu bar or in the center of your screen.
- You will see default sign-in method in bold, click on change to the right of that.
- Select the method you wish to make your default authentication method and click on confirm.
If you wish to add the Microsoft Authenticator app as an authentication method follow the steps below.
- Open Chrome and go to office.com, login there.
- Click on your profile picture or initials in the upper right > view account.
- From there click on Security Info from the left menu bar or in the center of your screen.
- Click on Add sign-in method, select the drop down and choose Authenticator app (or other method you are trying to add) and click on add.
- From there it will ask you to download the Microsoft Authenticator app on your mobile phone if you haven't already. Once it's download click on Next.
- On your phone open the Microsoft Authenticator app > click the + sign at the top and choose add work or school account. After that sign in with your email. If prompted for MFA during this use the text message to prevent getting stuck in a loop with the Authenticator app.
- Once you get logged in it will ask you to verify by selecting the numbers shown on the screen, once verified you will be able to use the Microsoft authenticator for MFA.