How to Reset Your Password in Microsoft 365
If you need to reset your password in Microsoft 365, follow these steps to regain access to your account:
Step-by-Step Guide
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Go to the Microsoft 365 Sign-in Page
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Click on 'Can't access your account?'
- Below the sign-in fields, click on the link that says 'Can't access your account?'.
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Select 'Work or school account'
- Choose the option for 'Work or school account' if prompted.
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Enter Your User ID
- Type in your Microsoft 365 user ID (e.g., first.last@nextw.com) and complete the CAPTCHA verification.
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Choose a Verification Method
- Select how you want to receive the verification code. Options may include email, SMS, or an authenticator app.
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Enter the Verification Code
- Check your email, SMS, or authenticator app for the verification code and enter it in the provided field.
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Create a New Password
- Once verified, you will be prompted to create a new password. Make sure it meets the security requirements (e.g., minimum length, use of special characters).
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Confirm the New Password
- Re-enter the new password to confirm it.
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Sign In with Your New Password
- Return to the Microsoft 365 sign-in page and log in with your new password.
Tips for Creating a Strong Password
- Use a mix of uppercase and lowercase letters.
- Include numbers and special characters (e.g., !, @, #, $).
- Longer phrases work best. e.g., song lyrics, poems, or sentence
- Avoid using easily guessable information like your name or birthdate.
- Make your password at least 12 characters long.
By following these steps, you should be able to reset your Microsoft 365 password and regain access to your account. If you encounter any issues, contact your organization's IT support for further assistance.